Business Operations Manager (Starlink)

BUSINESS OPERATIONS MANAGER (STARLINK) 

Starlink Business Operations combines traditional planning and analysis with broader business decision-making and strategy, directly supporting SpaceX’s leadership. Business Operations is embedded in daily operations, supporting both near-term execution and long-term planning. Team members are expected to analyze data and provide recommendations and to lead cross-functional decision-making and implementation of the recommendations. Starlink Business Operations is lean and dynamic, operating with a fluid structure that favors high agency. We expect high performers to expand their scope across the program’s most critical bottlenecks. 

RESPONSIBILITIES: 

• Own global S&OP (sales & operations planning) for specific hardware products to convert hardware into active, happy, paying customers 
• Analyze key performance indicators, especially active subscribers, network utilization, produce-to-activate latency, inventory turnover, and hardware unit economics (CAC, payback period); includes developing complex S&OP models and decision-making tools 
• Translate analysis into strategic insights and hardware mix strategy to accelerate hardware adoption, maximize lifetime value, and minimize working capital 
• Orchestrate global supply allocation and demand forecasting by synthesizing complex demand signals against dynamic, geographically specific network capacity constraints, working directly with network engineering 
• Drive resource planning for specific verticals, including the execution of critical hardware ramp and sunset plans in close collaboration with hardware & manufacturing engineering 
• Enable and accelerate go-to-market execution for products post-licensing and certification to ensure zero-latency deployment 
• Identify initiatives for improvement of Starlink’s operational trajectory, including developing, tracking, and executing business initiatives with SpaceX’s leadership 

BASIC QUALIFICATIONS: 

• Bachelor's degree in engineering, mathematics, computer science, data science, physics, or business 
• 4+ years of experience in engineering, manufacturing, product management, operations, FP&A, consulting, banking, or entrepreneurship 
• 2+ years of experience in Excel or programming 

PREFERRED SKILLS AND EXPERIENCE: 

• Evidence of exceptional ability, especially within an ambiguous environment 
• Quantitative dual degree in engineering field and economics or business field and/or equivalent professional experience 
• Demonstrated success driving tangible impact/influencing within a broader organization 
• Extreme sense of urgency and ownership; bias toward action and automation 
• Ability to read and interpret income statements, balance sheets, and cash flow statements 
• Strong proficiency in SQL and Python; ability to handle large datasets independently 
• Excellent analytical modeling skills (e.g., Excel, Power BI, Tableau, Looker) 
• Strong written and verbal communication skills, particularly with senior business leaders 

ADDITIONAL REQUIREMENTS: 

• Must be available to work extended hours and weekends as needed 
• Willingness to travel to customer sites, other SpaceX locations, and events as needed