ApplySarthi206669 - Support Engineer
Orion Innovation
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Preparing for this interview
Interviews for support roles keep coming back to Linux, SQL, Excel, AWS. Practise those questions before you sit with Orion Innovation.
Questions you are likely to be asked
- Why do you want to join Orion Innovation?
- What is your experience with ServiceNow? Tell me one thing you learned the hard way.
- How do you explain a technical problem to a customer who is not technical?
- Tell me about an angry customer you handled. What did you say?
- How do you handle a problem you do not know the answer to?
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Practise the 206669 - Support Engineer at Orion Innovation interview free →Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
Department: IT Help Desk Support Engineer
Location: Onsite in Montreal, Quebec
Reports To: IT Support Manager
Job Type: L1 Support Engineer
Job Summary:
We are seeking a skilled and customer-focused End User Support Engineer to provide technical assistance to users across the organization. The ideal candidate will be responsible for troubleshooting hardware and software issues, ensuring the smooth operation of desktops, laptops, mobile devices, and other user-end IT assets.
Key Responsibilities:
- Provide first level (L1/L2) technical support to users for hardware, software, network, and application issues.
- Install, configure, and maintain operating systems, software applications, and patches.
- Manage and troubleshoot desktop/laptop systems, printers, and peripheral devices.
- Handle user account management, including password resets and access permissions (e.g., Active Directory, O365).
- Assist with setup and configuration of new employee workstations.
- Maintain incident/ticket logs in ServiceNow.
- Provide remote and on-site technical support, as needed.
- Escalate unresolved issues to higher-level support or vendors when necessary.
- Ensure compliance with IT policies and security standards.
- Support audio/video conferencing tools and meeting room equipment.
- Document procedures and update the knowledge base.
Requirements:
- 4 years of experience in IT helpdesk or end user support roles.
- Strong knowledge of Windows OS, Microsoft 365, and common business applications.
- Experience with remote desktop tools and ITSM ticketing systems. (ServiceNow)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Familiarity with ITIL best practices is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving and time management abilities.
Preferred Certifications (not mandatory):
- CompTIA A+ / Network+
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Candidate Privacy Policy
Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, “Orion,” “we” or “us”) are committed to protecting your privacy. This Candidate Privacy Policy (orioninc.com) (“Notice”) explains:
- What information we collect during our application and recruitment process and why we collect it;
- How we handle that information; and
- How to access and update that information.
Your use of Orion services is governed by any applicable terms in this notice and our general Privacy Policy.
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Listed on greenhouse · posted 2026-11-10. ApplySarthi collects openings and links to application pages; the role is advertised by Orion Innovation, not by us.