Senior Manager, Operations Global Quality Assurance (KYC/TM/ Fraud Risk)

About Airwallex Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full. Senior Manager, Operations Global Quality Assurance (KYC/TM/Fraud Risk) How you'll make impact As Senior Manager, Global Quality Assurance, you’ll build and lead a data-driven Operations Quality Assurance framework across KYC, Transaction Monitoring, Name Screening, Underwriting, Merchant Risk Monitoring, and other operational functions. Working closely with regional and global Compliance, Risk, Product, and Operations teams, you’ll help Airwallex meet its regulatory obligations and risk management standards in line with our risk appetite and culture of compliance. You’ll lead a global team of QA analysts, turn testing and operational data into clear insights for senior leadership, and drive remediation and operational excellence across the end-to-end customer and transaction lifecycle. Build, maintain, and continuously enhance a comprehensive Operations QA framework covering compliance, risk controls, and key customer-supporting functions. Develop a deep understanding of Airwallex’s products, AML and risk-related processes, and controls across the end-to-end customer and transaction lifecycle. Lead a global team of QA analysts across risk domains including KYC, Transaction Monitoring, Name Screening, Underwriting, and Merchant Risk Monitoring. Oversee monthly QA testing, ensuring the team delivers accurate, consistent, and high-quality evaluations with strong productivity. Identify operational risks, process gaps, and system limitations; assess root causes and impact; and recommend practical remediation and enhancement actions. Communicate QA outcomes clearly and concisely to key stakeholders and senior leadership, using data-driven analytics and insights to support informed decision-making. Track remedial actions and optimisation opportunities through to effective closure, while leading or supporting global projects that improve operational quality and efficiency. This role can be based in the UK or Singapore office What we're looking for Essentials Bachelor’s degree in Accounting, Finance, Economics, Business Management, Statistics, Mathematics, Law, or a related discipline. 8+ years of relevant experience in financial services, fintech, or consulting, with experience in at least one of the following areas: AML or compliance review and advisory; credit, fraud, brand, or consumer risk management; or QA, auditing, or consulting with strong exposure to compliance testing and risk assessments. Strong understanding of AML/CTF regulations and/or risk management controls, industry practices, and regulatory and card-scheme expectations and trends in financial services, payments, or fintech. Familiarity with AML processes such as KYC, Transaction Monitoring, and Name Screening, or risk controls such as Underwriting and Merchant Risk Monitoring. Experience designing, implementing, and enhancing QA programmes or frameworks across multiple operational functions. Experience leading or managing a global or geographically distributed team, with the ability to set standards, coach domain experts, and oversee consistent delivery. Strong communication, stakeholder management, time management, and project management skills. Strong analytical and problem-solving skills, with the ability to interpret operational data, identify root causes, assess impact, and recommend practical solutions. Fluency in both spoken and written English and Chinese. Preferred CAMS, AAMLP, or another relevant compliance or risk certification. Data and analytics experience using tools such as SQL or Looker. You'll thrive here if You own the outcome and you don't wait for permission to fix what's broken. You hold yourself to a high standard even when no one is watching. Quality and accountability aren't external expectations, they're internal ones. You're comfortable operating across time zones with a globally distributed team, including colleagues based in APAC and EMEA. You connect dots across functions and hold the big picture without losing grip on the details. You come to the table with a point of view, not just a problem. Learn more about your team Most strategy roles hand you a slide deck. This one hands you the keys. Strategy & Operations finds the next point of leverage in a hyper-growth fintech, then builds the system to capture it. We spot opportunities early, design how Airwallex scales into them, and turn that vision into the machinery that drives revenue across markets and products. You'll get the kind of access most people wait a decade for: a direct line to the growth engine, work that spans every function, and the freedom to own ambiguous, high-stakes problems end to end. And you won't do it the old way. We arm our people with AI to move faster than teams ten times our size, modeling, researching, and shipping at a pace that creates an unfair advantage. If you want to do the best work of your career on problems that actually matter, build with us. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.