Manager, Workplace Experience

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles . You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. About the team The People & Talent team at Airwallex is dedicated to attracting and developing the brightest and most ambitious minds to drive our company forward. We are a global, vibrant, and dynamic team with a focus on creating a positive and inclusive work environment that fosters growth and innovation. Through innovative programs, strategic People & Talent initiatives, and a deep understanding of our organization’s needs, we cultivate a collaborative and engaging environment that fuels Airwallex's continued growth and success. What you'll do This is a high-impact leadership role with the opportunity to shape how Airwallex works, connects, and grows across the Americas. You will own the end-to-end strategy, operations, and experience of our Workplaces across San Francisco, New York City, Toronto, Austin, and our emerging footprints in Mexico and Brazil. You will lead a talented team of Workplace Experience professionals, oversee facilities, vendors, real estate strategy, and budgets, and use data and employee insight to continually raise the standard for our workplaces. At the heart of this role is the opportunity to bring Airwallex's next chapter to life. You will spearhead the build-out of a brand-new San Francisco headquarters from the ground up, partnering with architects, designers, and builders to create a workspace that reflects our culture, ambition, and Operating Principles. You will also help shape the next phase of our New York City presence as we expand into a larger footprint. Through thoughtful programming, strong operational leadership, and a deep focus on employee experience, you will create workplaces that energize our teams, strengthen our culture, and inspire people to do their best work. This role is based in San Francisco. Responsibilities: Own the workplace experience across Airwallex's Americas portfolio, ensuring our San Francisco headquarters and regional hubs in New York, Toronto, Austin, Mexico, and Brazil are welcoming, inspiring, and operationally excellent. Manage the Workplace budget across operating expenses and capital expenditure, making thoughtful investments that improve employee experience while optimizing space and costs. Set the vision, objectives, policies, and operating standards for Workplace across the region, ensuring seamless delivery and compliance with health, safety, and local regulations. Lead the end-to-end build-out of Airwallex's new San Francisco headquarters, from vision and concept through design, construction, and move-in. Partner with architects, designers, and general contractors to create a space that brings our brand and Operating Principles to life. Drive the expansion of the NYC office into a larger, best-in-class footprint, including site selection, lease negotiation support, design oversight, and transition planning. Lead, coach, and develop a team of Workplace Experience partners and specialists across the region, setting a high bar for service, ownership, and execution. Use key performance indicators such as in-person attendance, space utilization, operational performance, and employee satisfaction to identify opportunities and guide continuous improvement. Build and manage strategic vendor partnerships across real estate, property management, Food & Beverage, design, and other workplace services to deliver exceptional value and quality. Lead cross-functional planning with IT, Finance, Security, and People & Talent for new office builds, workplace initiatives, and regional expansion. Own internal workplace communications, helping employees understand and make the most of our spaces, programs, and ways of working. Create memorable in-office experiences and serve on the Culture Committee to develop programs that engage, inspire, and connect employees across the region. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: 8+ years in a people-focused role such as workplace experience, employee engagement, office management, facilities, or hospitality events management. 2+ years of experience managing people, vendors, or cross-functional projects with demonstrated leadership capability. Proven experience leading office build-outs, renovations, or large-scale workplace projects from concept through completion. Strong budget management skills with experience overseeing operating and capital expenditure for multi-site operations. Excellent communication and stakeholder management skills across employees at all levels within the organization, including senior leadership. Demonstrated ability to manage multiple complex projects simultaneously with limited supervision, balancing strategic priorities with operational execution. Preferred qualifications: Experience in a high-growth technology or fintech company where the workplace function scaled alongside rapid headcount growth. Familiarity with real estate strategy, lease negotiations, and partnering with architects or design firms on ground-up office builds. Comfort operating in environments with high standards, fast iteration cycles, and evolving priorities, with a bias toward action and continuous improvement. Curiosity to learn quickly, adapt fast, and grow through stretch opportunities, with an entrepreneurial mindset and ownership mentality. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.