Financial Partnerships Operations Manager, Americas

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles . You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. About the team The Financial Partnerships Operations team supports smooth day-to-day collaboration with Airwallex’s banking partners across our global entities. We work closely with Financial Partnerships Managers, external financial institutions, and internal teams to improve processes, manage partner requirements, support new market expansion, and deliver high-impact results across Airwallex’s products. What you'll do Reporting to the Director, Partnerships Strategy & Operations, you will help support the day-to-day operations of the Financial Partnerships team and the continued growth of the organisation. You will play a significant role in our communications with external banking and financial partners, while helping ensure compliance with applicable regulations and maintaining the trust of our customers and stakeholders. You will work with teams and partners across Airwallex’s product offerings, including Issuing, Online Payments, and Global Treasury & Payment Network. This is an opportunity to join a growing team, improve how we operate at scale, and help shape the next phase of Airwallex’s global growth. This role is based in New York, NY. Responsibilities: Collaborate with the Financial Partnerships team as Airwallex expands into new markets and grows its network of banking, payment, and financial-institution partners. Support the operational relationship with financial partners throughout their lifecycle with Airwallex, from onboarding and due diligence through integration, launch, steady state, and expansion. Track prevailing rules, regulations, scheme requirements, and upcoming changes affecting banks, payment service providers, card schemes, and alternative payment methods. Develop continuous process improvements to enhance operational efficiency and effectiveness. This may involve building new processes, streamlining existing workflows, leveraging technology, and implementing best practices. Own the triage of partner escalations, operational requests, and internal dependencies, ensuring issues are routed to the right teams and resolved in a timely manner against agreed KPIs. Coordinate regular due diligence sessions with Financial Crime Compliance and other relevant control functions, ensuring partner requirements are understood, documented, and completed on time. Partner with financial institutions on change management, ensuring new releases, scheme requirements, regulatory changes, and partner requests are executed properly by Product, Engineering, and Operations teams. Generate and present reports to senior management and financial partners, providing clear visibility into partner health, implementation progress, operational risks, and areas for improvement. Contribute to scalable operating mechanisms, including partner scorecards, governance forums, QBRs, intake processes, playbooks, and performance dashboards. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: Bachelor’s degree or equivalent experience. At least 4 years of experience in financial services, fintech, payments, banking operations, strategy, business operations, partnerships, consulting, or a related field. Experience in a fast-growing technology company or top-tier financial institution is preferred. Strong project-management experience, with a track record of improving processes, policies, products, or operational workflows. Excellent attention to detail and the ability to manage multiple workstreams, deadlines, dependencies, and escalations. Effective written and verbal communication skills, including the ability to communicate clearly with senior stakeholders and external partners. Strong analytical skills, including proficiency with relevant tools such as Excel, Google Sheets, Looker, or similar reporting and analysis platforms. The ability to think critically and creatively while balancing growth, customer experience, operational effectiveness, and risk. Experience collaborating with a wide range of stakeholders across functions, regions, cultures, and levels of seniority. The ability to work independently in a fast-paced and rapidly changing environment. Preferred qualifications: Experience working directly with banking partners, sponsor banks, payment processors, card schemes, payment service providers, local payment methods, or other regulated financial institutions. Familiarity with payment flows, acquiring or issuing, network rules, scheme mandates, KYC or KYB, due diligence, or technical integration processes. Experience building scalable operating mechanisms such as governance forums, partner scorecards, dashboards, QBRs, intake processes, or global playbooks. Experience coordinating cross-functional implementation across Product, Engineering, Treasury, Risk, Legal, Financial Crime Compliance, Finance, Commercial, and Operations teams. Experience identifying opportunities to automate manual processes, improve partner economics, reduce operational risk, or increase the speed and quality of execution. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.