Consultant, Professional Services

About ScienceLogic… ScienceLogic is redefining IT operations for the modern enterprise. Our AIOps platform empowers organizations to achieve Autonomic IT — where systems are self-healing, self-optimizing, and seamlessly aligned with business outcomes. We help enterprises and service providers gain unified visibility across hybrid and multi-cloud environments, automate workflows, and unlock performance at scale. We’re accelerating digital transformation through the power of automation, AI, and analytics — giving IT and business leaders the tools to deliver superior customer experiences, drive efficiency, and innovate with confidence. What we’re looking for… ScienceLogic is seeking a Professional Services Consultant to serve as a primary technical interface and subject matter expert for customers using the ScienceLogic product suite. This role combines hands-on implementation expertise with consultative guidance. The consultant partners with customer technical and management stakeholders to understand needs, translate requirements into reliable solutions, resolve complex issues, and deliver a strong customer experience across remote and onsite engagements. What you’ll be doing… Serve as a trusted technical consultant and subject matter expert, providing guidance on the ScienceLogic product suite. Lead hands-on installation, configuration, implementation, integration, and troubleshooting of ScienceLogic solutions. Partner with customer technical and management teams to understand business and technical needs, resolve issues, and provide clear technical direction. Act as the internal customer advocate by driving problem resolution and communicating product feedback and future needs. Independently manage competing customer priorities, commitments, and project timelines while collaborating effectively with internal teams. Create and maintain accurate project and technical documentation, including ticket activity and knowledge-base content. Support customer IT, security, Authority to Operate (ATO), audit, and change-management processes while following Professional Services standards and best practices. Deliver high-quality consulting services remotely and onsite as customer engagements require, with a consistent focus on professionalism and customer satisfaction. Qualities you possess… U.S. citizenship and at least six years of experience supporting Federal customers. Bachelor’s degree in Computer Science, Engineering, or a related technical field. Strong enterprise infrastructure and systems administration experience across Windows and Unix/Linux environments, including at least two years of hands-on Linux experience. At least four years of experience supporting or implementing enterprise infrastructure monitoring, network management, or application performance solutions such as ScienceLogic/EM7, SolarWinds, IBM Netcool/Tivoli, Nagios, HP OpenView, or comparable platforms. At least two years of experience with SNMP, including MIB architecture, traps, and/or Syslog alert configuration. Experience with MySQL databases and scripting or automation using technologies such as PowerShell, Bash/Linux scripting, Python, or PHP. Knowledge of enterprise integration technologies, including WMI and XML/SOAP. Strong troubleshooting, customer-facing, written, and verbal communication skills, with the ability to work independently and collaboratively. As a plus, you have... Experience integrating enterprise monitoring solutions with ServiceNow, PagerDuty, or other IT service management platforms. An active Secret or Top Secret security clearance. Benefits & Perks Comprehensive medical, dental and vision plans. 401(k) plan with employer match. Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize. Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization. 5-year Service Milestone Sabbatical. Paid parental leave. Generous employee referral bonus program. Pet insurance. HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays. Regular virtual company-wide events, including cooking classes, yoga, meditation and more. The opportunity to learn and develop from some of the best and brightest minds in the industry! Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying. About ScienceLogic ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation. www.sciencelogic.com