ApplySarthiTelecoms QA Director
netcracker
netcracker is also hiring for this role in Belgium, UK, Netherlands, Germany, Italy, Belgium, UK, Netherlands, Italy, Switzerland.
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Skills named in this job
Read from the description itself, not inferred.
This role on the market
16 open telecoms roles across 5 companies are on ApplySarthi right now, most of them in Mumbai (1), Bengaluru (1).
- Design Engineer (Telecoms/Networks)Hitachi
- Wholesale Credit Risk EMEA Associate - Technology, Media & TelecomsJPMorgan
- Design Manager - Telecoms/AV/ELVWSP
- Telecoms Network Planner, Network Planning and AcquisitionAmazon
What telecoms roles keep asking for: CRM (19%), Microservices (19%) — counted across their open postings here.
netcracker has 3 open roles listed here.
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for telecoms roles keep coming back to CRM, Microservices. Practise those questions before you sit with netcracker.
Questions you are likely to be asked
- Why do you want to join netcracker?
- What is your experience with CRM? Tell me one thing you learned the hard way.
- How do you write a bug report that a developer can act on straight away?
- What do you do when a developer says a bug is not a bug?
- How do you decide what to test when time is short?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Telecoms QA Director at netcracker interview free →We’re building the future of how the world communicates.
Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.
Join us and be part of a team that is not just keeping up with the digital future but is leading the way.
Job Summary
We are seeking an experienced Director of Quality Assurance to lead and evolve our QA strategy across our BSS (Business Support Systems) platforms. This role is critical in ensuring high-quality delivery of customer-facing telecom solutions, including billing, CRM, order management, and digital channels. The ideal candidate combines deep QA leadership with strong telecom domain expertise, and brings customer-facing and sales alignment experience—ensuring product quality directly supports customer satisfaction, revenue growth, and successful deal closures.
Responsibilities
- Define and execute the QA vision, strategy, and roadmap aligned with business and product goals
- Own end-to-end delivery accountability for QA across multiple BSS programs and customer engagements
- Lead, mentor, and scale a high-performing QA organization (manual, automation, performance, and test data teams)
- Establish quality metrics, KPIs, and reporting frameworks tied to customer outcomes and SLAs
- Ensure end-to-end quality across complex telecom workflows and integrations
- Act as a QA representative in customer engagements, including demos, UAT phases, and escalations
- Partner with customers to define acceptance criteria, success metrics, and quality benchmarks
- Lead QA support for customer onboarding, migrations, and go-live activities
- Partner with Sales and Pre-Sales to Define delivery and QA strategies for proposals and RFPs
Skills and experience
- 12+ years of experience in Quality Assurance, with 5+ years in leadership roles
- Strong experience in telecom BSS systems (billing, CRM, order management, etc.)
- Proven track record in customer-facing roles, including handling escalations and UAT cycles
- Experience supporting sales/pre-sales activities (RFPs, demos, client discussions)
- Deep understanding of QA methodologies, automation frameworks, and DevOps practices
- Experience managing distributed/global QA teams
- Experience working with Tier 1 / Tier 2 telecom operators
- Familiarity with cloud-native architectures and microservices
- Knowledge of telecom standards (e.g., TM Forum frameworks such as eTOM, SID)
- Exposure to AI-driven testing or advanced test analytics
Education
- University Degree in Engineering , IT or a related field
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Listed on arbeitnow · posted 2026-10-02. ApplySarthi collects openings and links to application pages; the role is advertised by netcracker, not by us.