Senior Technical Programme Manager

About the Team

At DoorDash we’re building the industry’s most scalable and reliable delivery network to support our three-sided marketplace of consumers, merchants, and dashers. TPMs on our Engineering teams provide fundamental support to the underlying technology services as well as the engineers building these services. It’s no simple task, but it wouldn’t be interesting if it was!

About the Role

Money is DoorDash’s organisation responsible for the financial products and infrastructure that enable transactions across DoorDash, Wolt and Deliveroo. The domain owns how consumers pay, how merchants and couriers are paid, and how money is recorded, reconciled and reported, covering payment processing, payment methods, payouts, invoicing, financial ledgers and regulatory compliance.

We are looking for a Senior Technical Program Manager to help scale Money Domain. You will lead important engineering wide initiatives across Invoicing Platform, Payment Instruments, amongst others; working with Engineering, Product, Operations, and business leaders to deliver dependable, scalable Money capabilities for the business. Programs will span backend services, partner and merchant integrations, and regulatory / compliance products. They require strong technical judgment, cross organisational coordination, stakeholder management, and ownership of results.

You will report into the centralised global Technical Program Management team in Engineering, through a manager based in London. This is a hybrid role based in our London office in Cannon Street.

You're excited about this opportunity because you will…

• Drive Money Domain’s Most Strategic Programs - You will partner closely with Engineering and Product leadership, Strategy & Operations, and cross-functional teams to turn Money Domain’s strategy into executable technical programs. 
• Lead Complex Cross-Organization Execution — Money Domain interacts with capabilities across consumer, merchant, courier, order and enterprise domains, payment processing, payouts, fraud and risk, regulatory compliance, accounting, financial data and platform infrastructure. You will establish clear ownership and milestones, surface critical dependencies and tradeoffs, and drive alignment across teams when the path forward is not obvious.
• Bring Technical Depth and Systems Thinking - You will develop a deep understanding of the architecture, integrations, data flows, and operational systems behind Money Domain (Financial Systems). You will engage in technical designs, identify scaling and reliability risks, understand how decisions in one part of the system affect end-to-end consumer, rider/ courier, and merchant experiences, and help teams make pragmatic tradeoffs.
• Turn Ambiguity into Strategy and Action - Many of our hardest problems do not begin with a clean scope or a single owner. You will truth-seek across technical and business inputs, frame the problem, clarify the definition of success, develop a point of view on risks and options, and create an execution path that teams and leaders can align behind.
• Connect Engineering Execution to Business Outcomes - You will understand the merchant, partner, customer, and economic outcomes behind the work and use that context to guide prioritization and execution. 

We're excited about you because…

• You’re experienced in working with engineering teams on  large-scale distributed systems and/or b2b products. You can speak to system architecture, scalability and reliability decisions, and design trade offs.
• You’re a strong leader with the ability to collaborate and build relationships across organizations, bridge gaps between teams, and successfully influence without authority.
• You have strong ownership, urgency, and drive. You are willing to roll up your sleeves and dive into the details to understand and drive your programs.
• You have excellent written & verbal communication skills with the ability to communicate with confidence, clarity, and focus. You can convey concepts and considerations to non-experts and experts alike.
• You’ve engaged with Engineering teams on product & platform development with a thorough understanding of software development processes and project planning.
• You are pragmatic and detailed in your approach and focus on progress, not perfection.

Qualifications

• Bachelor’s Degree with experience in Computer Science, Software Engineering or other related discipline.
• 5+ years recent experience as a Technical Programme Manager at a technology/ FinTech company, in Financial Systems.
• Experience with regulatory compliance in Financial Systems, e.g. SOX, PSD2, or equivalent would be an advantage.
• Experience in large-scale distributed systems and system architecture.
• Experience working directly with engineering teams on product development, with a thorough understanding of software development processes, system architecture, and scalability trade-offs.
• Project planning and execution skills that include reviewing technical design documents, estimating, and scheduling.