Senior Operational Excellence Manager

Job Description

As the Senior Operational Excellence Manager, you will be the architect of efficiency for our Australia and New Zealand markets. Sitting at the intersection of Planning, FSQA, Procurement, and Fulfillment, you will define our Target Operating Model (TOM) and drive the strategic framework that ensures our end-to-end (E2E) supply chain is lean, scalable, and resilient.

This role is based in Chippendale, Sydney and reports to the Associate Director of Operations Enablement.

You will…

• Define and own the ANZ Operational Excellence strategy, translating business goals into a multi-year roadmap tailored to local market nuances.
• Design and maintain the Target Operating Model (TOM) to ensure clear accountability, escalation governance, and seamless hand-offs across Planning, Procurement, FSQA, and Fulfillment.
• Lead a portfolio of high-complexity projects using Lean, Six Sigma, or Kaizen methodologies to drive step-change improvements in Cost per Box (CPB), Cost of Goods Sold (COGS), and operational error rates.
• Identify E2E supply chain bottlenecks and standardize tools and systems to reduce manual intervention, enhance data integrity, and drive supply chain digitalization.
• Establish a robust project governance framework and analyze cross-functional performance data to prioritize high-leverage opportunities for waste reduction and cost optimization.
• Build a Continuous Improvement (CI) DNA across ANZ by designing training programs, coaching regional teams, and scaling best practices across our network.
• Act as the primary bridge for ANZ leadership to ensure operational consistency and alignment across all business units.

You have…

• Deep operational expertise across Supply Chain pillars (Planning, FSQA, Procurement, and Fulfillment) within high-growth, complex environments.
• Proven experience designing Target Operating Models and E2E frameworks, along with a track record of leading large-scale organizational change.
• Demonstrated mastery in project governance and continuous improvement methodologies (such as Lean, Six Sigma, or Kaizen) with a history of delivering measurable ROI.
• Strong analytical and technical judgement, with the ability to use data-driven insights to identify systemic issues and drive financial targets.

You are…

• A strategic, systems-level thinker who anticipates E2E supply chain impacts and moves proactively from reactive troubleshooting to systemic prevention.
• An influential communicator with high emotional intelligence, capable of pitching process improvements to the C-suite and running Kaizen events on the warehouse floor.
• Autonomous and results-oriented, bringing a "Founder’s Mentality" to navigate ambiguity and take full accountability for cross-functional KPIs without formal authority.
• A natural coach and mentor who leads by example, challenges the status quo, and elevates the problem-solving capabilities of peers and operational leads.

What you’ll get in return… 

• The chance to have a significant impact in a leading global food technology company
• Flexible working arrangements 
• Egoless environment, constant learning with room for personal growth
• Free access to Headspace
• Internal learning & development 
• A diverse and vibrant international environment, with offices in 18 countries
• Company discount - 70% off HelloFresh & 40% off Youfoodz

Start Date: Immediately available - Can wait a notice period

Duration: Permanent full time role

Location: Chippendale Head Office - hybrid working environment 

Salary: Competitive salary & employee benefits

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