ApplySarthiSenior Manager, Customer Partner Success
Ripple
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3,682 open customer roles across 620 companies are on ApplySarthi right now, most of them in Delhi NCR (90), Bengaluru (70), Hyderabad (45).
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What customer roles keep asking for: Customer success (33%), SaaS (20%), Account management (19%), CRM (16%), Stakeholder management (15%), Supply chain (13%), Salesforce (13%), Excel (13%) — counted across their open postings here.
Ripple has 8 open roles listed here.
- Senior Software Engineer (.NET/C#)
- Senior Business Recruiter (12-Month Contract)
- Senior Software Engineer (Full-Stack)
- Senior Sales Manager
- Senior Sales Manager
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for customer roles keep coming back to Customer success, SaaS, Account management, CRM. Practise those questions before you sit with Ripple.
Questions you are likely to be asked
- Why do you want to join Ripple?
- What is your experience with R? Tell me one thing you learned the hard way.
- Tell me about a time you disagreed with your manager. What happened?
- Where do you want to be in three years?
- What is a weakness you are working on, and how?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Senior Manager, Customer Partner Success at Ripple interview free →At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
Ripple is seeking a highly motivated and experienced Senior Manager to join our Customer Partner Success (CPS) team based in London. As a Senior Manager, you will play a crucial role in maintaining and growing Ripple's existing client base across our diverse range of products and services, including Payments, Custody and Stablecoins. We are a dynamic team within the Sales function that is essential to the success of a customers growth strategy.
The ideal candidate lives and breathes customer centricity, has a passion for the cryptocurrency industry, is meticulous in their analysis, methodical, creative, and thorough in their problem-solving approach, and can easily build and grow relationships with internal and external partners.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
Responsibilities:
- Act as the main contact person for Ripple's most valued Enterprise clients, guaranteeing their contentment and addressing any business or customer concerns.
- Experience managing large enterprise financial insitutions, including Global and Regional Banks, Large Fintechs and Asset Managers.
- Focus on client retention and satisfaction, developing strategies to assist in their organic growth.
- Identify up-sell and cross-sell opportunities aligned with Ripple's roadmap.
- Conduct structured business reviews to assess client needs and provide tailored solutions.
- Discuss and negotiate contractual and commercial terms with clients.
- Represent Ripple at industry events when required.
Requirements:
- 10+ years of experience in Account/Relationship management within the Financial Services industry.
- 3+ years of experience in the Digital Assets and/or payments industry or a related field.
- Demonstrated track record in identifying and capitalizing on commercial opportunities with established client bases.
- A deep understanding of blockchain technology and/or traditional financial services.
- Experience collaborating with decision makers at large financial institutions
- Ability to consolidate client feedback and disseminate to our Product partners.
- Excellent communication skills, both verbal and written, with the ability to present effectively.
- Additional language skills advantageous.
- Exceptional attention to detail and a proactive, collaborative approach.
- Strong knowledge of Salesforce and other relevant industry tools.
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
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Listed on arbeitnow · posted 2026-10-16. ApplySarthi collects openings and links to application pages; the role is advertised by Ripple, not by us.