ApplySarthiSenior Customer Success Manager (UK)
Dragos
Tailor my CV for this job, freeView job and applyYour CV rewritten for this role, from your real experience. Sign in with Google, nothing to install.
Got this interview? Our apps help you get the job.
Skills named in this job
Read from the description itself, not inferred.
This role on the market
3,465 open customer roles across 501 companies are on ApplySarthi right now, most of them in Bengaluru (63), Delhi NCR (51), Hyderabad (38).
- Customer Solutions Manager, ISVAmazon Web Services
- Financial Analyst, Customer Fulfillment FinanceAmazon
- Customer Success ManagerPindrop
- Customer Engagement ManagerCiena
- Customer Care & Claims Agent Netherlands (m/f/d)Alteos GmbH
What customer roles keep asking for: Customer success (33%), SaaS (19%), Account management (18%), Stakeholder management (15%), CRM (14%), Excel (14%), Salesforce (13%) — counted across their open postings here.
Customer Success Manager jobs in Germany · Remote Customer Success Manager jobs · Account management jobs · Customer success jobs · SaaS jobs
Dragos has 3 open roles listed here.
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for customer roles keep coming back to Customer success, SaaS, Account management, Stakeholder management. Practise those questions before you sit with Dragos.
Questions you are likely to be asked
- Why do you want to join Dragos?
- What is your experience with Customer success? Tell me one thing you learned the hard way.
- How do you handle a problem you do not know the answer to?
- How do you decide which ticket to work on first?
- Tell me about feedback from customers that you passed on to the product team.
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Senior Customer Success Manager (UK) at Dragos interview free →At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.
About the Role:
As the Customer Success Manager (CSM) for EUROPE, you will serve as a trusted advisor to our industrial clients throughout their journey with Dragos. You’ll play a pivotal role in driving adoption, ensuring satisfaction, and aligning our solutions with the customer’s operational and security goals. You will be the bridge between Dragos and our customers, advocating for their success while aligning with internal teams to ensure world-class delivery.
Responsibilities:
- Serve as the primary post-sales point of contact for customers in the EUROPE region.
- Drive successful onboarding, implementation, and adoption of Dragos solutions.
- Partner with customers to define success criteria and help them achieve measurable outcomes.
- Conduct regular business reviews to assess value realization and identify expansion opportunities.
- Act as the voice of the customer internally by relaying feedback to Product, Engineering, and Sales teams.
- Manage renewals and support customer retention efforts.
- Collaborate with Sales, Professional Services, and Support to ensure a seamless customer experience.
- Travel as needed across the region to build strong relationships and drive customer engagement (up to 30%).
- Monitor and manage customer health metrics, identifying risks early and taking action to ensure account stability and satisfaction.
- Proactively manage and escalate issues as needed, including the development and execution of at-risk account recovery plans.
Qualifications:
- 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors.
- Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is strongly preferred.
- Proven ability to manage complex customer relationships and influence key stakeholders.
- Experience working with EUROPE clients and understanding regional business practices and cultures.
- Excellent communication, presentation, and relationship-building skills.
- Comfortable working independently and across time zones in a remote-first environment.
- Multilingual candidates, particularly those speaking German and other European languages, are highly preferred.
Compensation:
- Salary: £85,000.00
- Competitive Equity Package
- Comprehensive Benefits Plan
#LI-BR1 #LI-REMOTE
Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.
Match this job to your CV
ApplySarthi scores your CV against this role, shows the skills you are missing, and writes a tailored version for the application.
Check my match →Similar open roles
Need answers during your interview? Try Live Sarthi.
Live Sarthi, an Interview Sarthi app, shows answer suggestions during the call.
- Hidden from supported screen sharingThe overlay stays out of supported Windows screen captures.
- Answers start in about 1.5 secondsResponse time varies with your connection and model.
- From your own CVYour projects and your experience, not a generic script.
- 30 minutes freeThen ₹99 for a 2-day pass with unlimited calls — you pay for the days you are interviewing, not a subscription.
A Windows app, from the same team as ApplySarthi.
Listed on arbeitnow · posted 2026-10-05. ApplySarthi collects openings and links to application pages; the role is advertised by Dragos, not by us.