ApplySarthiSenior Customer Success Manager - Enterprise
Klaviyo
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This role on the market
3,276 open customer roles across 455 companies are on ApplySarthi right now, most of them in Bengaluru (65), Delhi NCR (40), Hyderabad (36).
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What customer roles keep asking for: Customer success (32%), SaaS (20%), Account management (18%), Stakeholder management (14%), Excel (13%), CRM (13%) — counted across their open postings here.
Customer Success Manager jobs in the United Kingdom · Customer Success Manager jobs in London · Remote Customer Success Manager jobs · Account management jobs · CRM jobs · Customer success jobs · Salesforce jobs
Klaviyo has 3 open roles listed here.
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for customer roles keep coming back to Customer success, SaaS, Account management, Stakeholder management. Practise those questions before you sit with Klaviyo.
Questions you are likely to be asked
- Why do you want to join Klaviyo?
- What is your experience with Customer success? Tell me one thing you learned the hard way.
- Tell me about an angry customer you handled. What did you say?
- How do you handle a problem you do not know the answer to?
- How do you decide which ticket to work on first?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Senior Customer Success Manager - Enterprise at Klaviyo interview free →At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Klaviyo, a rapidly expanding NYSE listed enterprise technology company, is revolutionising the way businesses connect with their customers through advanced marketing automation solutions. Our cutting-edge platform empowers companies to create personalized, data-driven campaigns that drive exceptional results. As a leader in the industry, Klaviyo is committed to innovation, customer success, and fostering a collaborative work environment.
Named as one of the UK’s ‘Great Places To Work’ for the third year running, we are looking for individuals who want to join our dedicated team and help us grow our already impressive customer base in EMEA even further.
We're seeking passionate Customer Success Professionals (CSMs) for our new state of the art and dynamic London office who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We're looking for CSMs who are dedicated to delivering the best experience to our EMEA customers.
This is an exciting opportunity for someone with a customer-first attitude, strong consultative and technical skills, and a proven track record of creatively solving unique problems in a fast-paced environment.
Ideal candidates will have a strong background in CRM, Campaign Management, Data and Analytics, Digital, E-Commerce, or Marketing Technology Solutions.
How you will make a difference:
- Transform workflows by putting AI at the centre, building smarter systems and ways of working from the ground up.
- Be passionate about customer success and establish yourself as the trusted advisor for Klaviyo’s enterprise business.
- Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and upgrades.
- Devise customized success plans based on customers' goals and challenges, holding customers accountable for driving action.
- Compose strategies to increase email, SMS, and digital channel revenue for all customers through the Klaviyo platform while driving growth and expansion.
- Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation.
- Keep customers up to date on product releases and new features.
- Share feedback with Product/Engineering to enhance customer engagement.
- Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion.
Who you are:
- 5+ years of customer success or account management with a track record for building and nurturing relationships with multiple stakeholders on an account at a time.
- An experienced marketer with a background in campaign management, CRM, digital marketing, data, or analytics.
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
- Familiarity with Marketing Automation technologies.
- A proven track record of advising customers or executing marketing strategies.
- Customer success or account management experience with a history of building and nurturing relationships with multiple stakeholders.
- Experience explaining how to achieve key goals using software with end users.
- A track record of creative problem-solving for customers and end users.
- Comfortable discussing and supporting commercial conversations.
- Thrives in a collaborative environment.
- Excellent organizational and project management skills.
- Excellent communication skills via phone, video conference, and email.
- Curious and eager to learn.
- Adaptable to change and comfortable working in a fast-paced environment.
- Experience with G-Suite, Gainsight, Salesforce, or similar tools.
#LI-Hybrid
Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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Listed on arbeitnow · posted 2026-09-30. ApplySarthi collects openings and links to application pages; the role is advertised by Klaviyo, not by us.