Senior Account Manager

Job Summary:

Real Chemistry is looking for a Senior Account Manager to join our growing team!

As a Senior Account Manager, you will act as the key day-to-day client contact, managing relationships and taking responsibility for the delivery of several medium to large projects. As a client account lead or captain (depending on the size of the account), you will be responsible for managing the execution of parallel ongoing projects and take an active role in coaching your junior team and ensuring projects are delivered effectively alongside the account lead and/or sponsor.

You should have a clear understanding of the programme as a whole (not just the projects you are working on) across your accounts, increasing your involvement in the strategic planning and financial management of your accounts and focusing on developing your leadership style to actively manage up and down, based on project needs.

What you’ll do:

Client delivery

• Act as day-to-day client contact: provide regular status updates to your client (leading updates on more complex projects); anticipate client needs; respond to client queries and share recommendations (following discussion with your account lead); manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans

• Confidently formulate objectives and strategies for new client work with support from your account lead, ensuring that programme strategy is pulled through

• Lead large projects with less support from your account lead, being accountable for the whole project from start to finish

• Provide counsel to the client throughout the project with confidence to challenge the client when required; manage challenging conversations with the client, as required

• Provide support to your account lead in addressing programme and team challenges

• Formulate solutions to client challenges such as last-minute requests

• Have a clear understanding of the programme as a whole (not just the projects you are working on), including the client objectives, strategy and environment so that you are able to confidently lead internal meetings and client calls

• Ensure momentum is maintained across the programme and contact with client continues whenever the account lead is absent

Business development

• Identify areas for organic growth within existing accounts (evolving existing programmes and/or additional tactics) and confidently sell new ideas in to clients, with support from your account lead

• Play a management role in the new business process (assisting in the production of credentials and pitch presentations, coordinating and managing team members and external suppliers), having a significant share of voice/visibility with the internal cross-functional team

Team management

• Begin to develop your leadership style, instilling professional values and good working habits in your teams

• Look for opportunities to inspire, motivate, and empower your team on a daily basis, leading by example and setting the standard for junior accounts team members

• Provide coaching and mentoring to junior team members and manage their performance

• Support interviewing for new AAs – SAAs

• Line manage at least one accounts team member AAs – SAAs, providing day-to-day support and longer-term career development guidance

Financial management

• Develop more complicated budgets for integrated client programmes and track resource use against available budget throughout the month

• Coach others to develop accurate budgets for clients, reflecting back on previous projects and gathering cost quotes

• Support your account lead with the financial management of your accounts, proactively getting involved in invoicing, forecasting and resourcing and attend month-end finance meetings

• Complete your timesheets and expense claims accurately and on time and take an active role in reviewing timesheets across the majority of your projects

Agency environment

• Participate in internal initiatives which contribute to the culture or development of the Medical Communications team, or Real Chemistry more broadly (e.g., compliance/socials/inspiration)

• Keep abreast of award-winning work and insights from other industries, sharing as appropriate

This position is a perfect fit for you if:

• ​Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.

• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.

• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.

• You are highly organized self-starter, able to work independently and under tight deadlines.

What you should have:

• Relevant degree in a scientific subject

• Excellent business communication skills, including informal/formal presentation and writing skills

• Excellent business communication skills

• Informal/formal presentation and writing skills; including presenting to clients

• Skilled in data communication

• Experience with Microsoft Office tools (PowerPoint, Word, and Excel).

• Edit junior staff writing and presentation material

• Must have Medical Education experience; integrated experience preferred.

• Skilled in data communication and able to develop final documents and presentations

• Able to develop solutions to client needs and problems, with a strong work ethic and a track record of high-quality deliverables on schedule and on budget

• Experience coaching and mentoring junior team members

• High energy, able to effectively operate in a fast-paced, growing and evolving environment