Engineering Manager - Chat Platform

About the Team

World-class customer service is one of the cornerstones. We're about delivering exceptional customer experiences and are looking for someone who understands the power of outstanding support. Someone who thrives on leading an engineering team to excellence and who believes in the importance of effective communication.

Imagine being at the helm of a team dedicated to ensuring every customer interaction is a delight. As an Engineering Manager in this team, you'll have the opportunity to lead a diverse team of engineers who are passionate about building top-notch support products and tools. With your guidance, they'll be empowered to tackle challenges head-on and build a high-load real-time system, crucial to continue supporting the growth of our business.
Location: London, UK. This is a hybrid role, with 3 days a week in the office.

About the Role

You'll be the driving force behind our support operations, leading a cross-functional team across backend, web, and mobile development. Fostering their growth, and ensuring they have the support they need to thrive. Your days will be filled with collaboration, mentorship, and strategic planning as you lead your team through the weekly cycle, create personal development plans, and conduct regular one-on-ones.

But it's not just about leading a team; it's about making an impact. You'll be instrumental in shaping the future of our customer support, working closely with our Product Lead to develop new innovative solutions. And with over 25+ million monthly users counting on us, your contributions will directly impact the experiences of millions around the world.
Get to know our Engineering team — what drives us, how we work, and what you can expect.

What You’ll Need to Thrive

• To thrive in our team, you'll need solid leadership experience collaborating strongly with product teams and business stakeholders.
• Being flexible and comfortable working with various languages and technologies depending on the task is a big plus.
• Previous hands-on software development experience in backend is definitely needed.
• You happen to be a big adept of modern AI tools and stay close to the code.
• We appreciate candidates who have worked closely with product teams and senior team members, and who can handle stakeholder relationships on the business side.
• Experience with rollouts and fast-paced production environments is essential.
• Additionally, having expertise in Kubernetes and AWS would be valuable, as we rely on these technologies for our projects.

Why Join Us?

At Deliveroo, you’ll do work that matters—solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day.

🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment.

🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support.

🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning.

💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make.