ApplySarthiCustomer Success Consultant
Miraklfr
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This role on the market
3,771 open customer roles across 599 companies are on ApplySarthi right now, most of them in Bengaluru (67), Delhi NCR (66), Hyderabad (39).
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What customer roles keep asking for: Customer success (35%), SaaS (21%), Account management (19%), CRM (18%), Stakeholder management (14%), Excel (13%), Salesforce (12%), Supply chain (12%) — counted across their open postings here.
Customer success jobs · R jobs · SaaS jobs · Talent acquisition jobs
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for customer roles keep coming back to Customer success, SaaS, Account management, CRM. Practise those questions before you sit with Miraklfr.
Questions you are likely to be asked
- Why do you want to join Miraklfr?
- What is your experience with B2B? Tell me one thing you learned the hard way.
- Tell me about feedback from customers that you passed on to the product team.
- How do you explain a technical problem to a customer who is not technical?
- Tell me about an angry customer you handled. What did you say?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Customer Success Consultant at Miraklfr interview free →À propos de Mirakl :
Son operating system combine aujourd’hui des solutions pour :
- le lancement, la gestion et la croissance d’une marketplace ou d’une activité de dropship (Mirakl Platform)
- la vente omnicanale alimentée par l’IA (Mirakl Connect)
- le retail media (Mirakl Ads)
- le commerce agentique (Mirakl Nexus)
Des marques comme Macy’s, Decathlon, Carrefour, Asos et Airbus Helicopters utilisent Mirakl pour réinventer leur approche du commerce.
Pour plus d'informations, rendez-vous sur www.mirakl.com.
Mirakl en chiffres :
- 🗓️ Fondée en 2012 | Membre de French Tech Next40
- 👥 Plus de 750 employés répartis dans 9 bureaux à travers le monde : Paris, Barcelone, Bordeaux, Boston, Londres, Munich, New York, Sydney, Tokyo
Nos valeurs :
Travailler chez Mirakl, c'est accélérer votre carrière aux côtés de collègues ambitieux, passionnés et solidaires. Nous sommes fiers de la diversité des parcours, des perspectives et des expériences qui rendent nos équipes uniques.
Nos 5 valeurs guident notre façon de collaborer :
- 💡 Travailler dur ensemble : le travail d'équipe et la collaboration sont les fondements de notre succès
- 🏆 Aller au bout des choses : nous privilégions l'action et l'efficacité pour obtenir des résultats percutants
- 🚀 Aller au-delà des attentes : nous relevons les défis de manière proactive et visons toujours l'excellence
- 🎓 Réussir grâce à l'expertise : le partage de connaissances et l'apprentissage continu sont au cœur de notre culture
- 🤝 Satisfaire et responsabiliser les clients : nous nous engageons à assurer la réussite de nos clients
The Team You'll Join
Your Impact
- Serve as the strategic and functional point of reference for B2B and B2C clients across both project and run phases — running tailored workshops with C-level stakeholders, shaping marketplace strategy, and keeping projects firmly on track to go-live.
- Build personalised post-launch action plans with each client, lead data-driven business reviews, and translate KPI analysis into concrete growth recommendations for marketplace teams and senior leadership.
- Define seller and customer strategies, benchmark against leading global marketplaces, and leverage the latest e-commerce trends and Mirakl product features to continuously drive client performance.
- Work cross-functionally with Mirakl's Business and IT teams to anticipate risks early, align on priorities, and ensure clients extract maximum value from the platform.
- Embed AI into your daily workflows — testing agents, providing structured feedback, and applying critical thinking to push the boundaries of how the team operates.
What You'll Bring to the Role
- 2 to 4 years' experience in at least one of the following: management consulting, a business role within an e-commerce company or online marketplace (B2B or B2C), or Customer Success in B2B Enterprise SaaS — marketplace or digital commerce experience is a strong plus
- Proven track record of influencing and guiding senior stakeholders, including C-level, in a client-facing environment
- Master's degree in Business, Management, Finance or a related field
- Analytical and data-driven thinking: comfortable building business cases, interpreting KPIs and turning data into actionable recommendations
- Senior stakeholder management and influence
- Strategic business advisory and structured problem-solving
- Strong written, verbal and presentation communication
- AI literacy with a critical mindset — you already use AI tools and are curious to go further
Languages
- English: Full professional proficiency (required)
- French: Full professional proficiency (required)
- Spanish, Italian or Arabic (a real asset)
Our Hiring Process
- Screening call with Talent Acquisition
- Interview with the Hiring Manager (business reviews and analytical skills)
- Values interviews with 3 team members
Nous recrutons des collaborateurs aux parcours et expériences très différents pour nous aider à grandir. Ceux-ci dépassent souvent les exigences professionnelles conventionnelles et nous aident à créer une culture d'apprentissage continu. Si vous êtes prêt à rejoindre un leader mondial qui soutient la transformation e-commerce de plus de 450 retailers et organisations B2B parmi les plus innovants au monde. Nous pouvons utiliser des solutions d'intelligence artificielle (IA) pour rationaliser notre processus de recrutement, notamment pour présélectionner les candidatures, analyser les CV et évaluer les réponses. Si l'IA nous aide à travailler efficacement, toutes les décisions finales en matière de recrutement sont prises par des humains. Pour plus d'information, consultez notre AI Guidelines for Candidates and Interviews.
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Listed on arbeitnow · posted 2026-10-23. ApplySarthi collects openings and links to application pages; the role is advertised by Miraklfr, not by us.