ApplySarthiCustomer Service Assistant
zChocolat
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This role on the market
4,339 open customer roles across 758 companies are on ApplySarthi right now, most of them in Bengaluru (74), Delhi NCR (58), Chennai (35).
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What customer roles keep asking for: Customer success (35%), SaaS (21%), Account management (21%), CRM (16%), Stakeholder management (16%), Salesforce (14%), Supply chain (13%), Excel (13%) — counted across their open postings here.
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for customer roles keep coming back to Customer success, SaaS, Account management, CRM. Practise those questions before you sit with zChocolat.
Questions you are likely to be asked
- Why do you want to join zChocolat?
- What is your experience with Supply chain? Tell me one thing you learned the hard way.
- Tell me about feedback from customers that you passed on to the product team.
- How do you explain a technical problem to a customer who is not technical?
- Tell me about an angry customer you handled. What did you say?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Customer Service Assistant at zChocolat interview free →We are an online business in the luxury gift market. 80% of our revenue comes from export. Vos missions The job will consist of : Corresponding with zChocolat clients via email and phone Taking orders over the phone Dealing with complaints, DHL online delivery tracking, customs problems etc Responding to comments left by clients online (Facebook, Trustpilot…) Update client information on the site where necessary Assisting other departments (Customer Service and Logistics) during peak seasons Vos compétences Respect the Z values : the client must be 100% satisfied. Adaptability, implication, reactivity, stress management. An appreciation of group work, knowing how to manage stress and urgency during peak season. Understanding of online tools and the internet Customer service at Z receives few genuine contentious complaints but for each a number of emails or calls are required to guide the client through the specifics of their order and their delivery tracking. 90% of genuine disputes are linked to the delivery and customs. Therefore we are in contact with DHL customer service. Avantages 673 Euros per month Find more English Speaking Jobs in France on Arbeitnow
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Listed on arbeitnow · posted 2026-11-04. ApplySarthi collects openings and links to application pages; the role is advertised by zChocolat, not by us.