Customer Marketing & Advocacy Manager

Join BLP and help make the world’s business processes autonomous! Our agentic platform helps finance and operations teams worldwide remove manual work from their core business processes, so work runs end-to-end with greater control and significant productivity gains. Today, over 550 enterprise customers use BLP across 1,300+ deployed projects. In the processes we automate, customers achieve productivity improvements of 5 to 10 times. To date, BLP remains majority employee-owned, with Goldman Sachs holding a minority stake as a growth investor. Our success is driven by deep expertise in technology and business processes, a superior product with strong product-market fit, reflected in an expanding customer base that includes Fortune 500 companies. BLP is one of Switzerland's fastest-growing SaaS scale-ups; we are now entering our next phase of growth. From our headquarters on Zürich's Bahnhofstrasse, we're expanding globally, with a growing presence across Europe and North America. Join us and help make autonomous operations the new standard. About the role Our customers are our strongest asset, and their stories are still largely untold. As our Customer Marketing & Advocacy Manager, you will own the customer voice at blp end-to-end: building the advocacy program that turns 550+ enterprise customers into referenceable champions, published case studies, review-site presence, and speakers who carry our story into the market. This is a hands-on individual contributor role with full ownership of the advocacy motion. You will work at the intersection of marketing, sales, and customer success, and directly with CFOs, COOs, and operations leaders at some of Europe's leading industrial enterprises. What you'll do Build and run the customer reference program . Identify, recruit, and nurture referenceable customers; manage the reference pipeline for sales; match the right customer voice to the right deal stage. Produce customer proof. Own case studies, success stories, and customer quotes end-to-end - from securing internal and customer-side approvals through interviews to published assets for web, sales decks, and campaigns. Own review-site presence. Drive systematic review generation and management on platforms like G2 and Gartner Peer Insights, and turn ratings into market-facing proof. Recruit customer speakers. Source and prepare customer champions for webinars, events, analyst conversations, and press opportunities. Partner with Customer Success and Sales. Establish a structured interface with account teams - joint identification of advocacy candidates, coordinated asks, and a shared view of which customers are asked for what, and when. Measure and report. Track reference coverage by industry and use case, advocacy asset usage in the sales cycle, and the pipeline influence of customer proof. Feed the wider marketing engine. Supply customer evidence to campaigns, website, PR, and executive presentations, ensuring every claim we make is backed by a real customer outcome. What you'll bring 4–7 years of experience in B2B software marketing, with at least 2 years in customer marketing, advocacy, or reference management. A track record of getting case studies and references out of enterprise customers - you know how to navigate corporate communications departments, legal reviews, and long approval cycles, and you have the persistence to see them through. Exceptional stakeholder skills. Your raw material is owned by customer success and sales; you build the internal relationships that earn you access to accounts. Strong interviewing and storytelling ability: you can get a COO to articulate business impact in numbers, and turn it into a story a CFO wants to read. Structured program-building skills - you can stand up processes, pipelines, and measurement from scratch, not just execute within an existing machine. Fluent English and German (our customer base is concentrated in the DACH region); additional European languages are a plus. Familiarity with ERP-centric processes, finance operations, or enterprise software for manufacturing/industrial companies is a strong advantage. What you'll get Real ownership. You build this program - the strategy, the process, and the results are yours. Substance to work with. 550+ enterprise customers with measurable outcomes mean your job is to surface great stories, not manufacture them. A company at an inflection point. Strong European base, fresh US market entry, and a category - agentic process automation - that enterprises are actively budgeting for. Direct exposure. To executive customers and to blp's leadership team. Learn more about blp and our values at blp.digital/company/careers . Find more English Speaking Jobs in Switzerland on Arbeitnow