ApplySarthiCustomer Care Officer
Alma31
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This role on the market
3,471 open customer roles across 505 companies are on ApplySarthi right now, most of them in Bengaluru (63), Delhi NCR (51), Hyderabad (38).
- Customer ArchitectReltio
- Customer Service AdvisorAllica Bank
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What customer roles keep asking for: Customer success (33%), SaaS (19%), Account management (18%), Stakeholder management (15%), CRM (14%), Excel (14%), Salesforce (13%) — counted across their open postings here.
Alma31 has 10 open roles listed here.
- Software Backend Engineer - Senior / Confirmed (Paris or Remote France)
- Senior Strategic Partnerships Manager
- Senior Strategic Finance Analyst
- Senior Account Manager
- Head of Legal - Financial Services
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for customer roles keep coming back to Customer success, SaaS, Account management, Stakeholder management. Practise those questions before you sit with Alma31.
Questions you are likely to be asked
- Why do you want to join Alma31?
- What is your experience with Talent acquisition? Tell me one thing you learned the hard way.
- How do you explain a technical problem to a customer who is not technical?
- Tell me about an angry customer you handled. What did you say?
- How do you handle a problem you do not know the answer to?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Customer Care Officer at Alma31 interview free →About Alma
At Alma, we believe that commerce should be balanced and sustainable.
Our mission is to put finance back where it belongs: at the service of merchants and consumers.
We build Buy Now Pay Later solutions that help merchants increase sales while enabling consumers to manage their budget responsibly.
Today:
- 25,000+ active merchants
- 10 million consumers served
- 4.8/5 on Trustpilot
Our team has grown from 2 to more than 350 people and we continue to expand across Europe.
About the role
As a Customer Care Officer, you will play a key role in ensuring a smooth and reliable experience for both merchants and consumers using Alma.
You will support users, resolve complex requests and contribute to improving our operational processes.
This role is based in Lille, with 2 days of remote work per week.
Occasional weekend shifts may be required (approximately twice per quarter).
Your main responsibilities will include:
Customer & merchant support
- Handle complex requests from merchants and consumers via email and phone
- Guide users in the use of Alma’s payment solutions
- Provide clear and helpful responses while ensuring a high level of customer satisfaction
Operations & process management
- Manage debt collection actions and follow up on payment delays
- Ensure smooth onboarding of new merchants and help them implement the Alma solution
- Monitor cases and ensure issues are resolved efficiently
Continuous improvement
- Identify recurring issues and share insights to improve processes and tools
- Contribute to quality reviews and operational improvements
- Support the onboarding and training of new team members as the team grows
About you
You would be a great fit if you:
- Have strong written and verbal communication skills in French and English
- Are customer-oriented, empathetic and solution-driven
- Are organized and rigorous in your work
- Are autonomous and resourceful when solving problems
- Are comfortable working in a fast-growing environment
A first experience in customer support, operations or similar roles is a plus.
Why join Alma
- Offices in Paris (10th arrondissement) and Lille – Euratechnologies
- Health insurance fully covered for you and your family
- Meal vouchers (Swile)
- Sustainable mobility package
- Choice of laptop (Mac or Windows)
- Regular team events and internal talks
Recruitment process
The process includes:
- Introductory interview with Talent Acquisition
- Online test
- Interview with the Team Lead or Operations Manager
- Team fit discussion with members of the Operation teams
Match this job to your CV
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Check my match →Similar open roles
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- Senior Strategic Partnerships ManagerAlma31
- Senior Strategic Finance AnalystAlma31
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Listed on arbeitnow · posted 2026-10-11. ApplySarthi collects openings and links to application pages; the role is advertised by Alma31, not by us.