Transportation Representative, Executive Customer Relations

Executive Customer Relations (ECR) team manages IN trans related escalations for rescue, root causing and medium/long term systemic changes. The team manages multiple programs such as INOPS VPI, ECR email Basic qualifications: - Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities - Experience in English-language communication skills, both written and verbal - 1+ years of customer service experience, or Bachelor's degree in management, business administration, economics, engineering, marketing - Work flexible shifts including nights, weekends, or holidays in a 24/7/365 environment - Can work proactively and independently, meet deadlines, and deliver on projects and tasks - Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troubleshooting network and experience working with customers with a passion for delivering exceptional service Preferred: - Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround - Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint) - Prior experience in Customer Service Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.