Support Engineer, High Touch Support

Are you interested in supporting high-performance, globally scalable HR systems that enable Amazon employees worldwide to access critical HR services? Are you seeking an environment where you can drive Basic qualifications: - Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience - 4+ years of working in a Linux/Unix environment experience - 4+ years of professional experience troubleshooting, debugging, and supporting technical/production systems - 1+ years of experience scripting or coding in one or more modern programming languages (e.g., Shell, Python, Ruby, Java) - Demonstrated problem solving and troubleshooting skills on complex, ambiguous issues - Experience participating in an on-call rotation and responding to production incidents (edited) Preferred: - Knowledge of distributed applications/enterprise applications - Experience analyzing and troubleshooting RESTful web API calls Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TX, Dallas - 90,400.00 - 158,200.00 USD annually USA, WA, Bellevue - 90,400.00 - 158,200.00 USD annually