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Sr. WW Applied AI Specialist SA, Amazon Connect

AWS EMEA SARL (UK Branch)

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What applied roles keep asking for: Python (59%), Machine learning (45%), Java (36%), C++ (36%), LLMs (27%), Deep learning (21%), AWS (16%), Generative AI (16%) — counted across their open postings here.

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Questions you are likely to be asked

  1. Why do you want to join AWS EMEA SARL (UK Branch)?
  2. What is your experience with AWS? Tell me one thing you learned the hard way.
  3. When would you not use machine learning for a problem?
  4. Walk me through a model you built, from the data to how it was used.
  5. How did you know your model was actually good, and not just good on your test set?

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This role sits within the Applied AI Solutions Architecture team, which is a part of the AWS Specialist and Partner Organization (ASP). We are the technical bridge between Amazon Connect customers and Basic qualifications: - Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military - Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients - 7+ years of experience in solutions architecture, software engineering, or technical consulting in customer-facing roles - Demonstrated experience with AI/ML concepts including large language models (LLMs), prompt engineering, retrieval-augmented generation (RAG), and model evaluation - Contact center domain expertise including understanding of IVR/IVA design, routing strategies, workforce management, quality management, and CX metrics Preferred: - Experience with agentic AI patterns including multi-agent orchestration, tool use, function calling, chain-of-thought reasoning, and autonomous agent workflows - Experience with CCaaS adjacent capabilities including Analytics, WFM/WFO, CRM technologies. - Familiarity with interoperability protocols such as MCP (Model Context Protocol) for standardized tool integration and/or A2A (Agent-to-Agent) for multi-agent communication - Experience with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.) Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Listed on amazon · posted 2026-06-10. ApplySarthi collects openings and links to application pages; the role is advertised by AWS EMEA SARL (UK Branch), not by us.