Sr Technical Incident Manager, Amazon Leo

Amazon Leo is building a low Earth orbit satellite broadband network to deliver fast, affordable connectivity to customers around the world, including those underserved by traditional infrastructure. Operating Basic qualifications: - 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - 5+ years of major incident or problem management experience for organizations that run mission critical, customer facing services. - Excellent written and verbal communication, able to produce clear updates for both engineers and executive stakeholders. - Working knowledge of operational excellence practices such as ITIL, change management, major incident management, problem management, DevOps, or SRE. Preferred: - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Redmond - 148,700.00 - 201,200.00 USD annually