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Sr. Product & Customer Experience Insights Manager, Customer Experience and Business Trends

Amazon.com Services LLC

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Generative AI jobs · Product management jobs

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Questions you are likely to be asked

  1. Why do you want to join Amazon.com Services LLC?
  2. What is your experience with Generative AI? Tell me one thing you learned the hard way.
  3. How do you explain a technical problem to a customer who is not technical?
  4. Tell me about an angry customer you handled. What did you say?
  5. How do you handle a problem you do not know the answer to?

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Are you passionate about improving AI shopping and other emerging experiences for Amazon customers? Do you enjoy innovating with GenAI and agentic solutions? Amazon Customer Experience and Business Trends Basic qualifications: - 5+ years of product or program management, product marketing, business development or technology experience - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a product manager or owner Preferred: - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, VA, Arlington - 136,000.00 - 184,100.00 USD annually USA, WA, Seattle - 136,000.00 - 184,100.00 USD annually

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Listed on amazon · posted 2026-08-18. ApplySarthi collects openings and links to application pages; the role is advertised by Amazon.com Services LLC, not by us.