Sr. Privacy Specialist, Amazon Customer Service

We are seeking a Privacy Specialist to own the lifecycle of complex, cross-functional privacy programs within Customer Service Trust & Compliance (CSTC). You will define privacy strategy, design long-term Basic qualifications: - Bachelor's degree - Experience in compliance, audit or risk management - Extensive experience in privacy, data governance, compliance, or a related domain, spanning two or more privacy domain areas (e.g., privacy by design, regulatory compliance, IT audit, data subject rights, industry standards, ethical use of data). - Experience creating written documentation (e.g., privacy assessments, compliance reports, or policy papers) for executive or cross-functional audiences Preferred: - Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent - Master's degree - Experience in Customer Service - Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment - Familiarity with various control frameworks and experience assessing data-level and application-level controls. - Knowledge of AI/ML privacy governance, including privacy implications of automated decision-making, personalisation, and data analytics. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.