Sr Customer Solutions Manager, Media & Entertainment

You will be a trusted advisor to your customer. You will leverage your program management, technical, organizational, and transformation expertise to understand your customer's business and strategic goals, Basic qualifications: - 10+ years of leading complex, large-scale, IT, technical or engineering programs experience - Experience in any of the following: Cloud Architecture, Systems Design, Software Development, Infrastructure Architecture, Data Engineering or DevOps - 7+ years of senior customer facing role experience - Bachelor's degree in Science, Technology, Engineering, Math, or a related field Preferred: - Knowledge of at least one relevant technology domain area (e.g., compute, hardware, network, software, big data, security, etc.) - Experience communicating with a wide range of stakeholders, including colleagues and leadership, or experience in commercial tasks or environments - Experience implementing AWS/cloud services - Knowledge of the software development/engineering lifecycle from conception to delivery - PMP/SCRUM/Agile certification or are you SAFe certified - Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders - Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience troubleshooting and documenting findings - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience troubleshooting and debugging technical systems and experience in managing and troublshooting network - • Highly analytical, technically proficient, and able to learn new tools and software quickly Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, NY, New York - 169,000.00 - 228,600.00 USD annually