Sr. Applied AI Solutions Architect, Amazon Connect

Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the technical background, customer experience, and skills necessary to help accelerate Basic qualifications: - Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics). - Experience in design, implementation, or consulting in applications and infrastructures - Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients Preferred: - Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent - AWS certification, such as, AWS Solutions Architect, or a similar cloud certification - Knowledge of data structures, data modeling, and database schema - Experience architecting, migrating, transforming or modernizing customer requirements to the cloud - Experience with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.) - Hands-on experience with Amazon Bedrock, including model invocation, agent creation, knowledge base configuration, and guardrails Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.