Software Development Engineer , Service Resource Management

We are hiring a Software Development Engineer on the Service Resource Management team which is part of Amazon Customer Service (CS) to help build a network optimization product, as part of a broader effort Basic qualifications: - 3+ years of non-internship professional software development experience - Bachelor's degree or foreign equivalent in computer science or equivalent - Strong programming ability in at least one modern language such as TypeScript, JavaScript, Python, Java, or similar. - Experience designing or implementing backend services, APIs, or scheduled processing workflows. - Strong communication skills and the ability to work through disagreements with constructive technical reasoning. Preferred: - Experience building operator-facing, analytics, or decision-support products. - Experience with AWS services and production observability practices. - Experience documenting system behavior, operational expectations, and design decisions for other engineers - Experience with time-series metrics, anomaly-review workflows, data quality systems, or related product patterns. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually