Senior Program Manager, Conversational Shopping, AFS

We are seeking a Senior Program Manager to lead initiatives that reduce defects and improve product quality for Alexa for Shopping, Amazon’s AI-powered conversational shopping assistant. This is an opportunity Basic qualifications: - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience managing conflict, escalations, negotiating compromise, influencing others and problem solving with engineering teams - Experience with AI/ML, Generative AI, LLMs, conversational AI, or AI-powered products, with the ability to diagnose ambiguous quality problems and translate complex concepts into actionable priorities. Preferred: - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Knowledge of general AI tools - Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership - Strong written and verbal communication skills, including the ability to develop crisp narratives and effectively communicate recommendations, tradeoffs, and outcomes to senior leadership. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, NY, New York - 127,200.00 - 185,000.00 USD annually USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually