Senior Manager, Product Management - Technical, Amazon Customer Service

Want to build technology and tools used by Amazon's Customer Service team worldwide? We are looking for a leader passionate about building the future capabilities needed by leaders across CS to operate Basic qualifications: - 6+ years of team management experience - 5+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience - Experience managing competing priorities across a wide range of stakeholders - Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems, or experience in computer architecture - Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders - Bachelor's degree or above in Computer Science, Computer Engineering, Information Management, Information Systems, or other related discipline - 5+ years of technical product management, program management or engineering experience Preferred: - Experience delivering consumer software products and services in a high growth environment - MBA - Knowledge of user experience principles and techniques - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in networking administration and troubleshooting and experience working with customers with a passion for delivering exceptional service - Experience working directly within engineering teams - Experience in fulfilment, logistics, or operations technology environments Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 197,900.00 - 267,800.00 USD annually