Senior Delivery Consultant – DevOps, WWPS ProServe

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to Basic qualifications: - 7+ years of technical specialist, design and architecture experience - 7+ years of external or internal customer facing, complex and large scale project management experience - 5+ years of continuous integration and continuous delivery (CI/CD) experience - 5+ years of software development with object oriented language experience - Current, active US Government Security Clearance of TS/SCI with Polygraph Preferred: - Experience designing and fielding enterprise support systems from scratch — including ticketing platforms, knowledge bases, runbook libraries, escalation frameworks, and monitoring dashboards — for complex technical environments where the support model must be invented alongside the system it supports. - Demonstrated ability to create CDRL-quality documentation of support operations — not just writing procedures, but producing formal deliverables that describe the support architecture, staffing model, tools, and processes at a level of rigor sufficient for government evaluation and approval. - Experience building and curating technical knowledge bases for highly specialized systems where the support staff must understand the underlying technology (GPU compute, AI/ML workflows, Kubernetes platforms) deeply enough to triage and resolve issues — not just route tickets. - Track record of transitioning a support organization from planning/documentation phase into live operations — including hiring and training helpdesk staff, conducting operational readiness reviews, and managing the cutover from "we have a plan" to "we are fielding customer issues in real time." - Experience deploying technical SMEs and developers to work directly with customers on platform adoption — helping users onboard, optimize workflows, and achieve mission outcomes on complex infrastructure, with the ability to manage those customer relationships at the TS/SCI level. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CO, Denver - 153,600.00 - 207,800.00 USD annually USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually