Senior Customer Success Manager, Strategic Account Services

The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of Basic qualifications: - Experience with strong project management skills and the ability to thrive in a fast-paced environment - 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships. - Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products. - Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through. - Data Manipulation: Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas. - Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment. Preferred: - Experience in E-Commerce, Corporate Retail, Consulting and/or B2B. - Effective territory/account management. - Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation. - Understanding of retail math and formulas for the purpose of making business decisions. - Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices. - Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TX, Austin - 80,000.00 - 140,000.00 USD annually