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SATCOM Customer Support Engineering Manager, Amazon Leo Government

KGS LLC

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Questions you are likely to be asked

  1. Why do you want to join KGS LLC?
  2. What is your experience with AWS? Tell me one thing you learned the hard way.
  3. How do you explain a technical problem to a customer who is not technical?
  4. Tell me about an angry customer you handled. What did you say?
  5. How do you handle a problem you do not know the answer to?

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Amazon Leo is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. Basic qualifications: - Experience managing IT environments on behalf of customers - Experience as a manager with a track record of success - 3+ years of satellite communications ground systems and operations experience Preferred: - Bachelor's degree in Engineering, Computer Science, or a related technical field - Master of Business Administration - Experience driving projects to improve operations and support-related processes - Experience handling large enterprise technical customer escalations - Experience in AWS services - Experience in project and program management and delivering key business outcomes Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, VA, Arlington - 142,800.00 - 193,200.00 USD annually

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Listed on amazon · posted 2026-07-28. ApplySarthi collects openings and links to application pages; the role is advertised by KGS LLC, not by us.