Product/Program Manager - Returns Customer Experience CX

We are looking for an analytical, customer-obsessed and innovative Strategy & Product Manager to join the Returns Customer Experience (CX) team at Amazon Australia. You will have a passion for improving Basic qualifications: - 3+ years of product management experience - Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services Preferred: - Knowledge of SQL and VBA at an advanced level - Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.