Principal UX Researcher, AWS Experience Analytics (EXA)

We are seeking a Principal Researcher who will shape how AWS understands, measures, and acts on the health of customer journeys at scale. AWS customers are shifting from console-based building toward AI-augmented, Basic qualifications: • PhD in HCI, Social Science, or a related field • 12+ years of experience conducting qualitative and quantitative research in a corporate setting, with demonstrated cross-organizational impact • Proven track record of defining research strategy that has influenced product direction across multiple teams or organizations • Experience working with data scientists and engineers to develop models and metrics • Experience mentoring and developing researchers across multiple levels • Experience conducting B2B research at scale • Strong writing and communication skills, with the ability to influence senior leadership • Fluency in triangulating customer insights with telemetry data Preferred: • Experience building and scaling research practices and methodologies • Experience working with large-scale technology platforms and complex system architectures • Experience working with agent-supported, non-deterministic experiences • Experience with customer journey analytics, metrics development, behavioral segmentation, or experimentation design • Proficiency in Python, SQL, or equivalent tools for working with behavioral and telemetry data • Experience presenting to and influencing VP-level or above leadership The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, VA, Arlington - 181,100.00 - 245,000.00 USD annually USA, WA, Seattle - 181,100.00 - 245,000.00 USD annually