Principal Customer Solutions Manager, Strategic Accounts

Are you customer obsessed, speak AI and cloud, and want to help customers build at unbelievable scale? As an AWS Principal Customer Solutions Manager (Principal CSM), you lead the most strategic customer Basic qualifications: - 3+ years of cloud computing experience - Bachelor's degree in Computer Science, Engineering, a related technical field or equivalent - 8+ years of experience engaging with senior/executive customer stakeholders (Director+ level), serving as a trusted technical and business advisor up to C-suite - 15+ years of experience in customer-facing technology roles (e.g., solutions architecture, customer/field engineering, technical account management, customer success, technology consulting, or enterprise technology strategy) Preferred: - Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders - Experience advising C-suite or VP-level executives on cloud strategy, digital transformation, or GenAI/Agentic AI strategy at an industry or enterprise-portfolio level - Fluency with Generative AI / Agentic AI concepts, with the ability to shape strategic GenAI adoption frameworks and influence next-generation solution direction - Experience managing a portfolio of the most complex, high-value workloads across industry verticals or enterprise-wide - Technical depth in one or more areas: cloud migrations, application modernization, data & analytics, infrastructure optimization, security & compliance, or AI/ML/GenAI/Agentic. AWS certifications (e.g., Solutions Architect Associate, Certified AI Practitioner, Machine Learning, or equivalent) or demonstrated equivalent technical depth - Track record of building trusted advisor relationships with external customers at the executive level, resulting in measurable business outcomes (revenue growth, workload expansion, executive sponsorship) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, Cupertino - 210,200.00 - 284,300.00 USD annually USA, CA, East Palo Alto - 210,200.00 - 284,300.00 USD annually USA, CA, Mountain View - 210,200.00 - 284,300.00 USD annually USA, CA, Santa Clara - 210,200.00 - 284,300.00 USD annually