Manager, Robotics Technical Support, Amazon Robotics Technical Support (ARTS)

Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics is seeking a leader with a passion Basic qualifications: - -Bachelor’s degree in Computer Science, Information Technology or related fields. - -4+ years of management or direct team leader experience in a similarly complex technical support environment. - -Proven track record in of design, implementation and optimisation of metrics, KPIs, SLAs etc. - -Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies. - -Proven experience leading high severity active incident restoration efforts, as a technical authority or Incident Manager. Preferred: - -6+ years of relevant technical support management or team leader experience in a diverse complex technical environment. - -3+ years of relevant engineer technical support hands-on experience. - -Relevant industry certification(s) in any broad technical domain (Networking, Telecommunications, Cybersecurity, Cloud Technologies etc.) - -Relevant Service/Project Management Certifications may present an advantage (ITIL etc) - Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.