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Live Ops Support Engineer, Prime Video Experience Technology

Amazon Dev Center India - Hyderabad

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  1. Why do you want to join Amazon Dev Center India - Hyderabad?
  2. What is your experience with AWS? Tell me one thing you learned the hard way.
  3. How do you explain a technical problem to a customer who is not technical?
  4. Tell me about an angry customer you handled. What did you say?
  5. How do you handle a problem you do not know the answer to?

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Practise the Live Ops Support Engineer, Prime Video Experience Technology at Amazon Dev Center India - Hyderabad interview free →

Prime Video Experience Technology is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for our critical systems. You'll play a key role in Basic qualifications: - 2+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience communicating technical details verbally and in writing - Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities - Minimum experience of 1 year in a Level-2 role with exposure to ticket creation and escalation, including incident management and metrics reporting - Exposure to AI-powered tools for diagnostics, triage, or operational support - Proven ability to perform root cause analysis and drive corrective actions that prevent recurrence Preferred: - Knowledge of networking protocols such as HTTP, DNS and TCP/IP - Knowledge of AWS or cloud technologies - Understanding of video encoding and transcoding technologies - Knowledge in software development or scripting in modern programming languages Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Listed on amazon · posted 2026-09-04. ApplySarthi collects openings and links to application pages; the role is advertised by Amazon Dev Center India - Hyderabad, not by us.