IT Support Engineer II, Ops Tech Solutions (OTS)

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every Basic qualifications: - High school or equivalent diploma - 4+ years of IT systems or relevant commercial production environment experience - 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience - 4+ years of troubleshooting in a multi-user high availability environment experience - 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience - 4+ years of PC repair, troubleshooting, deployment and liquidation experience - 3+ years of IT client, server, and network service delivery experience - Possess and maintain a current, valid Driver License Preferred: - Bachelor's degree in Computer Science, Information Technology, or a related field - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications - Experience communicating complex ideas to technical and non-technical audiences - Can show strong verbal and written communication skills - Experience managing multiple projects, prioritizing, planning, and managing time - Strong troubleshooting skills of very complex systems Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, NC, Garner - 60,700.00 - 106,300.00 USD annually