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IT Support Engineer I (ONS), IT Services

Amazon Japan G.K.

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What services roles keep asking for: AWS (20%) — counted across their open postings here.

Amazon Japan G.K. has 582 open roles listed here.

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Questions you are likely to be asked

  1. Why do you want to join Amazon Japan G.K.?
  2. How do you handle a problem you do not know the answer to?
  3. How do you decide which ticket to work on first?
  4. Tell me about feedback from customers that you passed on to the product team.
  5. How do you explain a technical problem to a customer who is not technical?

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Amazon is looking for an IT Support Engineer to provide IT support to Amazon Group employees as a member of the IT department.The IT Support Engineer in this role will play a central part in delivering Basic qualifications: - •2+ years of experience in Corporate AV Support with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems. - •Proven experience troubleshooting, diagnosing and understanding Video and Audio signal flow. - •Experience working with AV equipment for Video and Audio Conferencing: Cisco, Extron, Crestron, BiAmp, Shure and Poly; AV Control Systems, DTP systems, Matrix Switchers, Extenders and Audio DSPs. - •Understanding of Networking Basics (LAN, WAN, Protocols:IP/TCP, MAC Address, DNS) - •Experience with AV-related network technology: video and audio over IP (e.g. Cisco, Dante/AES). - •Language proficiency in Japanese and English (written and spoken). - •Basic Knowledge and skills in PC (Windows and Mac OS) troubleshooting. Preferred: - BA/BS degree in a related technical field, or equivalent industry experience. CTS, CTS-I or CTS-D, or equivalent ITIL v3 or 4 Foundation Additional AV Certifications or formal training by manufacturers (e.g. Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Listed on amazon · posted 2026-07-18. ApplySarthi collects openings and links to application pages; the role is advertised by Amazon Japan G.K., not by us.