IT Support Engineer I

As an IT Support Engineer I, you'll be part of a fast-paced team keeping technology running at Amazon's MRS1 site and a broader network of sites across the region. MRS1 itself is currently going through Basic qualifications: - High school diploma or equivalent - Speak, write, and read fluently in French and English at C1 level or above - Experience troubleshooting hardware (desktops, laptops, printers, scanners, network devices) - Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs) - Experience with Windows operating systems in an enterprise environment - Valid driver's license and ability to travel regularly to other sites across the region - Ability to work flexible shifts, including participation in an on-call rotation, based on business needs Preferred: - Bachelor's degree, or Master's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent - Experience providing IT support in a fast-paced, industrial or logistics environment - Experience supporting multiple sites, both remotely and on location - Relevant certifications (CompTIA A+, Network+, ITIL Foundation, CCNA) - Experience with ticketing and asset management tools - Experience with physical security systems (CCTV, access control) is a plus Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.