IT Manager, Ops Tech Solutions (OTS) - Fixed Field

オペレーションズテクノロジーソリューションズ部門（以下OTS）ではITサポートチームをリードしていただけるマネージャーを募集します。このチームは急成長を続けるアマゾンにおいてお客様によりよいサービスを提供し続けるために必要不可欠な配送スピードとクオリティを支えるITシステムをサポートします。 主なミッションは各拠点で現場を支える IT Manager のマネージメント、トラブルサポート、国内外のProjectの推進です。障害発生時には配送センターの現地オペレーション担当、海外のエンジニアリングチーム等との連携を取りながら、最短時間で解決できるようサポートします。 Basic qualifications: - Education & Language: Bachelor's degree in Engineering/CS or equivalent experience; business-level Japanese and English proficiency (TOEIC 800+) - IT & People Management: 3+ years of IT management experience in logistics/mission-critical environments, including people management (team development, performance management, and stakeholder collaboration) - Technical Expertise: Hands-on experience in Linux/Unix, Windows, network infrastructure (L2/L3), and system architecture; specialized expertise in at least one area (network design, Linux admin, Microsoft, or CISCO) - Leadership & Business Acumen: Demonstrated trust-building, decision-making in ambiguous situations, IT budget planning, project management, and effective collaboration with global teams; strong ownership and adaptability - Work Flexibility: Willingness to travel domestically/internationally and relocate as needed Preferred: - Advanced Education & Certifications: MBA or Master's degree in a technical field; ITIL/Prince2 certifications - Senior Management Experience: 5+ years managing manager-level staff; track record of leading global IT projects; practical knowledge of service delivery, SLA management, and IT asset lifecycle management - Technical Depth & Innovation: Deep understanding of core internet technologies (DHCP, DNS, TCP/IP); experience designing and implementing automation systems; ability to stay current with emerging technologies - Global & Cross-Cultural Leadership: Business-level English proficiency; experience in global organizations; cross-cultural team management; ability to build inclusive environments leveraging diverse perspectives - Growth Mindset & Execution: Action-oriented problem-solving; strategic thinking with meticulous execution; passion for process innovation through automation; commitment to continuous personal and team development Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.