GenAI/Agentic Sr. Customer Solutions Manager, EMEA ISV CSMs

The EMEA ISV Customer Solutions Managers team drives modernization acceleration and cloud-native transformation for AWS's most strategic ISV customers across EMEA. We operate at the intersection of technology Basic qualifications: - Bachelor's degree in science, technology, engineering, math, business or equivalent - Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion - Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies - Experience in enterprise scale infrastructure or development-based cloud programs/projects in a related industry - Experience leading complex, large-scale AI /GenAI/Agentic business transformation - Experience in a senior customer-facing role - Excellent written and verbal communication skills, including a demonstrated ability to effectively deliver information to the C-suite/VP level - Strong organizational and troubleshooting skills with attention to detail Preferred: - PMP certification, or SCRUM/Agile, SAFe certification - Experience implementing cloud services including migrations and modernization projects or similar - Direct experience implementing AWS/cloud services - Robust understanding of key technology and market trends - Deep knowledge of software development/engineering life-cycle from conception to delivery - PMP and/or SCRUM/Agile, SAFe certified Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.