Finance Manager, Customer Service, Amazon Leo

Amazon Leo is seeking an experienced Finance Manager to lead financial planning and analysis for our Customer Service organization. This role is central to our mission of providing fast, affordable broadband Basic qualifications: - Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science) - 5+ years of tax, finance or a related analytical field experience - 5+ years of building financial and operational reports/data sets that inform business decision-making experience - 5+ years of leading cross-functional initiatives that drive financial performance and strategy experience - 5+ years of dissecting financial data and identifying patterns that support business strategy experience - Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Preferred: - MBA, or CPA - Knowledge of SQL/ETL - Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards) - Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results - 5+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience - Understanding of subscription-based business models and customer lifetime value frameworks - Experience with cost-per-contact analysis, handle time optimization, and workforce management metrics Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, BELLEVUE - 95,400.00 - 163,200.00 USD annually