Enterprise Support Manager, ES-NAMER-SUP

The AWS Support team is seeking an Enterprise Support Manager that enjoys solving problems, working with customers, and who has a background from a variety of different fields.If you have experience leading Basic qualifications: - 4+ years of technical team management experience - 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level) experience - Bachelor's degree in Computer Science, Math, or a related field - Experience in technical team management - Experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level) - Experience working with enterprise software companies - Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field - 5+ years of managing technical teams Preferred: - Experience driving projects to improve support-related processes and technical support - Experience in systems administration, network engineering, or software development engineering - Experience in technical account management, business relationship management, or consulting - Experience with AWS services or other cloud offerings - Experience working with enterprise software companies - Past experience as a systems administration, network engineer, or software development engineer - Record of driving projects to improve support-related processes and the technical support experience - Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s) - Ability to manage and work shifts Amazon is committed to a diverse and inclusive workplace Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, East Palo Alto - 194,300.00 - 262,800.00 USD annually USA, CA, San Francisco - 194,300.00 - 262,800.00 USD annually