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Enterprise Support Manager, ES-NAMER-FSI

Amazon Web Services, Inc.

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What support roles keep asking for: Linux (13%), AWS (13%) — counted across their open postings here.

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Interviews for support roles keep coming back to Linux, AWS. Practise those questions before you sit with Amazon Web Services, Inc..

Questions you are likely to be asked

  1. Why do you want to join Amazon Web Services, Inc.?
  2. What is your experience with AWS? Tell me one thing you learned the hard way.
  3. Tell me about yourself, and why this role is the right next step.
  4. Tell me about a problem you solved at work that you are proud of.
  5. Tell me about a time you disagreed with your manager. What happened?

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As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide Basic qualifications: - 4+ years of technical team management experience - 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level) experience - Experience in technical team management - Experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level) - Experience working with enterprise software companies - Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field • 5+ years of managing technical teams Preferred: - Experience driving projects to improve support-related processes and technical support - Experience in systems administration, network engineering, or software development engineering - Experience in technical account management, business relationship management, or consulting - Experience with AWS services or other cloud offerings - Experience working with enterprise software companies - Past experience as a systems administration, network engineer, or software development engineer - Record of driving projects to improve support-related processes and the technical support experience - Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s) - Ability to manage and work shifts Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, VA, Herndon - 169,000.00 - 228,600.00 USD annually

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Listed on amazon · posted 2026-09-07. ApplySarthi collects openings and links to application pages; the role is advertised by Amazon Web Services, Inc., not by us.