Customer Service Operations Coordinator — APAC

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. Basic qualifications: - Bachelor's degree or equivalent - 2+ years of experience in customer service operations, coordination, or related field - Business fluency in English and Japanese (written and verbal) - Proficiency in MS Office (Excel, Word, PowerPoint) - Organizational skills with experience managing multiple tasks simultaneously under general supervision - Working knowledge of social media platforms and community management - Experience delivering work to agreed timescales and quality standards - Interpersonal skills with experience conveying information clearly to a range of individuals within and outside the immediate team Preferred: - Experience working across multiple markets or in a regional coordination role - Familiarity with CRM or ticketing systems (Salesforce, Zendesk, or similar) - Knowledge of Knowledge Management tools and content management systems - Experience with Voice of Customer programs or customer insights reporting - Additional language skills relevant to APAC markets - Familiarity with Audible products and services Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.