CTK Svc Sr. Associate [S], CTK

Overview: Amazon Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want Basic qualifications: - 6+ months of human resources experience - 6+ months of customer service experience - 6+ months of Microsoft Office products and applications experience - Experience in confidential environments - Bachelor's degree or equivalent - 0-10+ years’ experience in contact center, customer service, human resources or equivalent experience. - Speak, write, and read fluently in English Preferred: - 1+ years of human resources experience - 1+ years of customer service experience - 1+ years of Microsoft Office products and applications experience - Knowledge of Excel at a basic level (e.g.,math & logical functions, lookup functions, etc.) - Experience in providing consultation and guidance on leave of absence, human resources, benefits, or complex employee matters - Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience in development or technical support - Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity - Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience managing multiple calendars - Experience prioritizing and managing multiple responsibilities Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.