CTK Svc Associate (S)

Amazon’s Centralized Time Keeping is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. Basic qualifications: - Bachelor's degree or Advanced Degree - Speak, write, and read fluently in English, and have the ability to take direction in English - 6+ months of human resources experience - 6+ months of customer service experience - 6+ months of Microsoft Office products and applications experience - Experience in confidential environments Preferred: - 1+ years of contact center experience, or experience in the customer service/contact center industry - Knowledge of Excel - Experience managing employee-focused processes including onboarding, benefits, investigations, training and talent management - Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience in development or technical support - Experience dealing effectively with customers during problem resolution and operating efficiently under pressure - Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience managing multiple calendars - Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience with end-to-end project management Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.