Compassionate Care Case Mgr, High Touch Support

Would you like to be part of an organization that is helping Amazon build a fast-growing, highly innovative workforce? Do you get excited about working with a highly diverse population cutting across multiple Basic qualifications: - 1+ years of professional or military experience, or Bachelor's degree - 2+ years of case management experience, or Bachelor's degree in business, HR, or a related field - Experience using computers and Microsoft Office tools such as Outlook, Word, Excel and PowerPoint - Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment - Experience handling confidential information - Experience in counseling or mentoring others, preferably in HR, Healthcare, or Crisis Management - Experience with global service and employee delivery - Strong problem solving, time management, and priority-setting skills - Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters Preferred: - Master's degree in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field - 5+ years of case management experience, or Bachelor's degree in business, HR, or a related field - Experience working with speech and text language data in multiple languages - Experience managing multiple projects, prioritizing, planning, and managing time - Familiarity with case management systems, reviewing cases for benefits eligibility, determining the appropriate benefits that apply to a specific situation, and establishing/executing a case management plan Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.