Case Mgr, MLOA [S], Disability and Leave Services

This is a contractual role At Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and Basic qualifications: - Bachelor's degree in business, HR, or a related field, or High school or equivalent diploma - 1+ years of customer service experience, or Bachelor's degree in business, HR, or a related field - Knowledge of Microsoft Office including Outlook, Word, and Excel - Speak, write, and read fluently in English Preferred: - Experience identifying and resolving complex issues - Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units - Experience with end-to-end ownership of major project deliverables - Experience handling confidential information - Basic US legislation Leave of Absence, Disability and/or Accommodations knowledge, specifically ADA/ADAAA and FMLA - Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan. - Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters - Experience working multiple projects or cases independently in environment with changing priorities Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.